16 December, 2004

It's to our credit -The Hindu Business Line
A BPO employee in Chennai tracks credit card frauds in the UK... that's a scene straight out of Xansa Inc's offshore centres in India. High-end BPO services are now coming home to roost.

Chargeback happens whenever a cardholder disputes a credit card purchase. There are a variety of reasons why a cardholder may dispute a charge. These include not receiving the item ordered; not getting what they thought they were buying; the credit card was stolen and the charge was not authorised; and someone simply taking unfair advantage of the chargeback clause. The incidence of chargeback on the Web are ten times higher than in the physical world, the bank report says.

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